Often overlooked as a “soft skill”, empathy has become a compulsory characteristic for effective leaders. With the rise of the COVID-19 pandemic over the last couple of years, empathy has become a necessity to maintain staff productivity. Employees are facing higher levels of stress, anxiety, and depression with increased post-pandemic unpredictability. As a result, empathy has evolved into one of the most valued qualities that a leader can possess but is often overlooked. Put simply, an empathetic leadership style brings out the best in employees which, in turn, plays a vital role in leveraging the success of a company.