Challenge
Hayleys Business Solutions International is a Business Process Management company and a fully owned subsidiary of Hayleys PLC, one of Sri Lanka’s largest and most diversified conglomerates. HBSI provides outsourcing and business support services across finance and accounting, payroll outsourcing, consultancy, IT and digital solutions. Certified to ISO/IEC 27001:2022 and a member of SLASSCOM, it operates in a field where trust, accuracy and process discipline are core to delivery.
- Zero margin for error: As a payroll outsourcing provider, every cycle must be accurate, compliant and on time. A late run or wrong figure affects client employees directly and puts client credibility at risk.
- High-volume payroll delivery: HBSI needed to process around 25,000 pay slips each month without the platform becoming a risk to service delivery.
- Extreme variation: Payroll runs across 17 sectors and multiple companies, each with different pay structures, allowances, shift rules and statutory requirements.
- Regulation that moves fast: Payroll regulations can change with little notice, and HBSI still needs to meet critical deadlines across every cycle.
- A constantly moving workforce: Across a diversified client base, people are always joining, moving and leaving, and every change must be captured accurately before payroll.
PeoplesHR Solution
HBSI runs payroll on PeoplesHR for its own workforce and for internal and external clients, which means the platform must handle volume, variation, compliance and deadline pressure without becoming a risk to delivery.
- Scale in a single cycle: PeoplesHR helps HBSI process around 25,000 pay slips a month across approximately 25,000 employees, supporting accurate and on-time payroll across many companies and commitments.
- Many companies, one system: The platform supports payroll across 17 sectors and a diverse client base, helping HBSI manage different pay structures, allowances, shift rules and statutory requirements through one system.
- Compliance that keeps pace: As payroll regulations change, PeoplesHR helps HBSI adapt quickly while still meeting critical deadlines.
- Built for a dynamic workforce: PeoplesHR helps HBSI capture joins, exits, role changes, company movements, pay changes and employment status updates accurately before each payroll cycle.
Results
Thirteen years into the partnership, PeoplesHR remains the platform HBSI trusts to keep every cycle right and on time.
"In payroll operations, the real value of a platform shows under pressure. Every cycle has to be right and on time. PeoplesHR carries that pressure with us, so my team can focus on the work that needs judgement rather than chasing the system to keep up. That is what lets us deliver with confidence, month after month."