ISO-certified global BPO digitalizes 90% of HR operations

Challenge

Tellida is an ISO-certified global Business Process Outsourcing company delivering legal, finance and back-office services for clients across international markets. With operations connected across regions and time zones, the company needed an HR platform that could reduce manual administration, improve employee data access and support a growing, globally focused workforce.

• Manual HR administration: HR processes were becoming difficult to manage efficiently as the business scaled.
• Limited workforce visibility: Employee information and HR updates were not easily accessible in one place.
• Time and attendance tracking: Accurate attendance visibility was critical for managing productivity and workforce accountability.
• Distributed operations: Teams working across regions and time zones needed a more structured HR process.
• Lean HR capacity: The HR team needed to reduce repetitive administration without adding unnecessary headcount.

PeoplesHR Solution

Tellida implemented PeoplesHR as a unified HRIS to digitalize core HR operations, improve workforce visibility and reduce manual administration across its growing global operations.

• A lean 2-person HR team: With PeoplesHR in place, Tellida is able to manage HR operations with a lean HR team, reducing the need for additional administrative headcount as the business scales.
• Integrated attendance hardware: Tellida also uses PeoplesHR-supported attendance hardware, giving the team a more reliable way to track time and attendance across its workforce.
• Centralized HR visibility: Employee records, leave, attendance and day-to-day HR information are managed in one place, giving HR faster access to the information needed to support distributed teams.
• Reduced manual administration: PeoplesHR helped replace repetitive manual work with structured digital workflows, allowing HR to spend less time chasing updates and more time supporting the business.
• Dedicated support: PeoplesHR's support helped make the transition smoother, giving Tellida the confidence to keep improving HR operations without slowing down the business.

Results

With PeoplesHR in place, Tellida has digitalized 90% of its HR operations while keeping HR headcount lean at just two people, giving the team more time to support the business instead of chasing manual updates across global, time-sensitive operations.

"For us, it comes down to four things: scalability, HR digitalization, simplicity and a solution that feels made for the way we work. Having a responsive team we can rely on for support also plays a major role in being with PeoplesHR for years."