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From Paper to Platform: The HR Transformation of Sri Lanka's Leading State Owned Commercial Bank.
Discover how People's Bank digitalized HR operations across 700+ branches, serving 7,000+ employees with greater efficiency and transparency.
Organization :
People's Bank
Location :
Sri Lanka
Industry :
Banking and Finance
Employees :
7,000+
Introduction
People’s Bank, one of Sri Lanka’s largest state-owned banks, embarked on an ambitious human resources (HR) digital transformation to modernize its people management. With a customer base of nearly 15.2 million and a vast network of over 700 branches, the bank recognized that its traditional, manual HR practices needed to evolve. In partnership with PeoplesHR, People’s Bank set out to automate and streamline HR processes, improving efficiency and employee experience. This case study examines how the collaboration enabled the bank’s HR department to move from paper-driven workflows to a cutting-edge digital platform, and the key outcomes that resulted.
The Impact: Transformative Results Across the Organization
Operational Efficiency
Significant reduction in processing time for routine HR requests, with error rates in payroll falling sharply through automation.
Centralized Data
Complete visibility across all branches with instant access to up-to-date employee information for authorized managers.
Enhanced Compliance
Automated policy enforcement and audit trails, reducing report generation from weeks to minutes.
Employee Satisfaction
24/7 self-service access dramatically reduced HR helpdesk queries and improved transparency.
“Partnering with PeoplesHR has been a pivotal step in our digital transformation journey. For an organization of our scale, moving from manual processes to a fully digital HR system was not just about technology — it was about empowering our people. PeoplesHR’s solution has enabled us to manage attendance, leave, and employee data with greater efficiency and transparency, while laying the foundation for payroll and performance systems to follow. This transformation has strengthened our ability to support our workforce and focus on delivering excellence to our customers.”
D.M.M. DISSANAYAKE,
DEPUTY GENERAL MANAGER - HUMAN RESOURCES, PEOPLE'S BANK SRI LANKA.
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