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WEBINAR SUMMARY · HR & PEOPLE

Prompt it like you are ordering coffee: a beginner's guide to using generative AI across HR

FORMATOn-demand webinar
LENGTH55 min
CONDUCTED ONThu, 19 September 2024
LANGUAGEEnglish

Maheshi Gamage, AVP HR at Nations Trust Bank, shows how to write prompts that get useful answers from ChatGPT and Copilot. She walks through real HR uses, from job descriptions and CV comparisons to development plans, appraisal feedback and policies, and how to keep confidential data safe.

WATCH THE RECORDING AND LEARN HOW TO

1. Write prompts with context, task and clear instructions

2. Use AI for hiring, goals, feedback and policies

3. Keep confidential employee data out of public tools

Key takeaways

Watch from 06:21

A prompt is a conversation. Just as you tell a barista exactly how you like your coffee, give the AI context, a clear task and specific instructions, then keep refining until the answer fits.

Watch from 12:29

Recruitment saves the most time. Ask for job descriptions that appeal to Gen Z, tailored interview questions, plain-English explanations of unfamiliar tech skills, and side-by-side CV comparisons against the job description.

Watch from 18:35

Development plans in minutes. Give a staff member's role, strengths and gaps, and AI drafts a career development plan you can refine. Some tools now extend this to everyday career coaching.

Watch from 23:41

SMART goals and kinder feedback. Paste a job description to get measurable goals and KPIs in seconds. Turn bullet-point observations into constructive, unbiased appraisal feedback.

Watch from 28:53

Compliance work gets a head start. Maheshi used AI to draft a risk and control matrix for a pay process, and it can outline work-from-home policies and handbooks. Treat it as a first draft that your experience refines.

Watch from 38:05

Never paste confidential data. Use hypothetical names and information in public tools, follow your data classification policy, get consent where required, and watch for bias in both answers and the way you phrase prompts.

What we covered

Pick a time to play the recording from that moment, right here on the page.

00:04

Welcome

Introducing Maheshi Gamage of Nations Trust Bank.
01:06

Why generative AI matters for HR

Saving time on admin to spend more of it with employees.
04:15

The cost of waiting

Why leaders who delay adoption expect to fall behind.
06:21

What AI prompts are

Generative AI as a conversation with a colleague, and the coffee-shop analogy.
08:21

Tools to start with

ChatGPT and Microsoft Copilot.
09:22

Crafting a good prompt

Context, task, clear instructions and refinement.
12:29

Recruitment and talent acquisition

Job descriptions, interview questions and CV comparisons.
16:33

Personalized onboarding

Chatbots that tailor onboarding to each new hire.
18:35

Career development and coaching

Development plans and day-to-day advice.
23:41

Performance management

SMART goals and constructive feedback.
28:53

Legal and regulatory compliance

A risk and control matrix for a pay process.
31:58

Policies, handbooks and the HR help desk

Drafting policies, and AI chatbots for routine staff queries.
34:59

Ethics, bias and data privacy

The limits of AI and how to use it responsibly.
44:19

Demo: comparing two CVs

A comparison and recommendation for a senior animation designer role.
47:25

Demo: summarizing a 300-page regulation

Turning the summary into a training slide deck.
49:25

Audience Q&A

Training HR teams to use prompts well.

Q&A highlights

Sit down as a team, try the tools together and build curiosity: everyone wants to save time. Keep experimenting, and save ready-made prompts for routine tasks such as job descriptions, so people only need to change the details.
Try it, but start with hypothetical information, not real data, until you are sure of the platform. Automate the mundane tasks and use the time saved to connect with people, which AI cannot replace.

Give your HR team time back

Watch the full session, or see how Lexi AI in PeoplesHR answers routine HR questions for your employees.