academy@peopleshr.com
Level 1, 50 Yeo Street, Neutral Bay,
NSW 2089, Australia
Reimagining Performance Management: The New Talk Of The HR Town
Being in HR, one cannot escape the ‘talk of the town’. With the HR community buzzing on the latest of the Great Resignation and the controversies of Quiet Quitting, reimagining Performance Management is the hot gossip everyone is trying to get their hands on.
Performance Management has evolved with time, but right now it has taken a leap that can be detrimental to many organizations and their survival.
Over the past few years, organizations have been talking about reinventing performance management, especially with the new ways of working since the pandemic, particularly the rise of hybrid work models and the desire for employees to be seen as people, not just workers or mere assets.
The corporate world has started to question. Are yearly performance evaluations important or necessary? Isn’t it sufficient that the manager and subordinate better understand the work done and the contribution to the organization? Do performance evaluations capture all necessary aspects of the modern corporate world?
Now than ever before is a critical moment to rethink the purpose and value of performance management programs. It can be said that leaders and managers will have to go beyond just measuring employees’ outcomes and goals achieved and give weightage to the context in which employees’ outcomes are achieved: their personal goals, work-life balance, the circumstances in which they work, the teams and projects to which they belong and the type of work they complete.
Reimaging performance management is not as simple as it sounds. While many have tried, many have failed and only a hand full succeed.
In March 2020, Facebook announced that it would be giving all 45,000 employees the same, ”exceeds expectations” performance review rating for the first two quarters. Some companies cancelled their next review cycle altogether. Others scrambled to explain last-minute changes to their performance measures and reward allocations.
So, what makes a Performance Management strategy work in the present context? Here are a few attributes spotted in common with the ones that showed positive results.
- Empathy incorporated Performance Ratings
HR professionals need to involve employees in the designs of empathetic performance ratings, which would include learning new skills, focusing outside of work, and prioritizing wellness goals.
- The use of instant gratification to bring out open communication
Instant gratification doesn’t always mean rewarding your team with monetary benefits and recognition. Open communication and feedback go a long way too. This includes providing real-time feedback whenever possible, holding face-to-face meetings with your team, breaking down long-term goals into smaller goals, and continuously monitoring work goals. Let’s face it, no one likes to be left in the dark.
- PM systems with consistent employee rewards and recognitions
Who doesn’t like to be recognized and appreciated? Appreciation and recognition are very important to keep your employees inspired and to drive productivity, after all the basis of this evolution is to appreciate your team as people and not just as an asset that gives you a return on investment. A performance management system that doesn’t include recognition and rewards for employee performance tends to fail more easily. It is important to keep track of employee performance and appreciate their good work.
Everyone makes changes to their Performance Management strategies thinking they could achieve the desired outcome, but where does it fail?
- Unstructured Performance Management Processes.
One reason why performance management fails is that the process lacks structure. It is not a one-time process but whereas a process that needs to be evaluated and corrected constantly. Unfortunately, it is not possible to see positive results if you don’t have a well-designed structure for performance management. The main reason behind having a performance management process in an organization is to improve the overall performance of the employees in the organization and employee behavior is volatile.
So, a well-structured performance management system helps the employees understand the organizational strategies better and work towards achieving their goals with more motivation.
- Wrong selection of employee goals
In many organizations, employee goals are not in the picture when the performance review process is on. Sometimes performance management also fails because wrong goals are chosen to optimize the performance of the employees. In short, goals are important to keep employees motivated and perform better.
- Having only an Annual Performance Evaluation is unsuccessful
Annual Performance Evaluations are a thing of the past. The present generation does not wait for one entire year to be recognized and heard.
Performance evaluation is valuable only when done on a regular basis. An annual performance review is not enough for any organization. Some managers claim that it consumes a major portion of their time but in a practical scenario, if the evaluation is done constantly this wouldn’t take much time as it would be broken down into smaller chunks.
Also let’s face it, close to annual evaluations, the entire team is rushing and kicking their brains to remember every single thing they have done in the past year and so many important tasks are forgotten or dropped out. Some employees simply copy-paste their previous set of goals and submit it into the system due to the time pressure put on by HR, so let’s face it, this is not going the right way.
Thanks to the rapid implementation of HR technology, employee performance management is moving away from traditional models like annual performance appraisals to a more dynamic mode of operation. Here is how:
- HR Tech plays a huge role in optimizing the review mechanism — moving away from the dreaded annual appraisal to a more integrated, continuous review process.
- HR Tech helps generate real-time feedback loops which can make employee expectations perfectly clear.
- Performance management tools also help HR teams to figure out how to hire quality candidates by aligning performance with recruitment
- The right performance management tools also enable employers to become more agile and to get a better bird’s eye view of the organization’s real-time performance.
You heard it right! The talk of the town is true and here to make a change, so don’t underestimate it as just another passing trend.
Tricks of the Trade in an Era of Passive Candidate Hunting.
Attracting and Recruiting candidates have moved way beyond the traditional methods of paper advertisements and job hunts. We are in the digital era where no longer does an individual try to fit into a job, but where as you provide a job to fit the individual. Talent attraction and acquisition has become far more complicated than what it was 10 years ago, and the pandemic has not made it any easier. The new normal of working from home (WFH) has left employers confused on the why’s and how’s of talent acquisition in the New Normal and we are here to provide the answers.
We are in the age of Passive Candidate Hunting, where employers recruit people who are not even aware that they are searching for a job and are totally comfortable in their current job position. Attracting the candidate is one thing, but attracting the right candidate is a different ball game on its own. This is where psychometric and competency assessments come in to play to understand the right profile for the right job.
Employers need to adjust to new trends to keep up with the modern generation with a strategy that is dynamic and flexible with the use of technology.
Many Managers believe that the interview is the most important part of the selection process, is that true?
Did you know?
Attraction is considered to be one of the most important parts in the whole recruitment process.
Before you start looking out for someone to fit your role, it is important to understand the attributes of what you are looking for. Role benchmarking is an important part of the selection process and there are 2 things to get started with.
- Put up a position description.
- Put together a role benchmark.
The role benchmark acts as a map to identify what type of person you want. The path to the person you want. The perfect job fit!
Many organisations lose out on great candidates that would be the perfect job fit, simply because they do not give enough time into the attraction process.
Initially, the organization needs to develop the role benchmark using a job analysis survey, and once you have that information you need to write your job advert to reflect the attributes that you are looking for in the individual.
The Traditional Job Advert Vs. The Millennial Job Advert
Traditional job ad :
- Paragraph about how good the company is.
- Job description
- How to apply
Millennial job ad:
- Need to know what is in the job for them.
- More about the heart and behaviour, less about the pay.
A job ad should reach out to them whether or not they were looking out for it, but give the feeling that it is the perfect job that would suit them with what they need.
Attracting the Millennial and GenZ mindset
Why is it that Baby Boomers and GenX managers have trouble managing and retaining Millennials and GenZ?
Baby Boomers & GenX | Millennials & GenZ |
Sees the light at the end of the tunnel | Sees the light at the beginning of the tunnel |
Values delayed gratification | Looks for instant gratification |
Let’s be honest, the new wave of employment is the Millennials and GenZ. Their understanding of work and even the expectations from an employer is different to Baby Boomers and GenX. But different does not necessarily mean bad! No one is to be blamed, as this is a result of the times and the environment of upbringing. Things are much more fast-paced with instant results, transparency and high competition.
Therefore, it’s best to go with the time or else you are going to be left behind. With information available instantly at your fingertips, Millennials and GenZ need to be convinced that the organization matches their mindset and beliefs. And for this social media can turn into your best friend. You need to convince and make sure your organization has an open-mind culture, an open door policy, an environment where they can develop their passion. It’s no longer about a stable 9-5 job, Millennials and GenZ need self satisfaction and confirmation that what they do makes a difference.
Wander where to get user-friendly, convenient and effective job-fit assessment tools that are customisable to suit your organization? We at PeoplesHR have partnered with Peoplogica, pioneers in psychometric and Job-Fit assessment tools.
Get in touch with us and we are happy to help you in your Talent Acquisition Strategy.
How To Train Employees Handbook: New Normal Edition with Reasons & Solutions
10 years ago if people were told that their employees would be working from home without coming to the office and that their companies would be happy by this idea, it would have been considered crazy!
Due to the prevailing pandemic, what we have is an environment which has opened up to a whole lot of opportunities and also a whole lot of challenges. And the reality is that managing employees working from home is far more difficult.
So here are some tips of attributes of an employee profile suitable for the prevailing WFH conditions:
- Resilience
- Independence
- Attitude
Employees with lower resilience, independence and attitude, have struggled more than the rest & will continue to struggle.
Reason:
When you are at home and working by yourself, you don’t have the support and motivation you had at the office. And this can be analyzed beforehand when the candidate has lower attitude levels in a job fit assessment.
When you are at home and working by yourself, you don’t have the support and motivation you had at the office. And this can be analyzed beforehand when the candidate has lower attitude levels in a job fit assessment.
- Lower Resilience: Such employees see the situation as the cup being half empty rather than half full. They dwell on the negative side of being at home, being lonely and not having the support.
- Lower Independence: They need people around them, they need to be able to go up to the manager and ask them a question whenever they need to. But unfortunately, it’s much more difficult to do in a work from home situation. So you need people who can work independently, make decisions on their own and don’t really have to be spoon fed.
- Lower Attitude: The combination of the above 2 attributes create a lower attitude, resulting in substantial health issues among employees. This then becomes a huge ongoing challenge for both managers and the organization.
Solutions:
Solution 1:
- For new candidates- Develop a common job profile to suit the WFH culture and create a jobfit assessment for candidates to go through and see how well they fit the profile.
- For current employees – If you have a good understanding about their competencies, the organization can create work from home teams to fit projects according to the competencies of the employees. Organisations need to be agile, dynamic and flexible to create the right mix.
Example: Assume you create a team to take over a project with 1 supervisor and 3 subordinates. If the supervisor’s job profile indicates that he/she lacks a sense of urgency, it is advisable that the subordinates have a higher level of urgency in order to create a suitable balanced mix.
There needs to be balanced competencies within a team to work from home effectively. It is important to find the right competency mix and the right people in a situation of working from home. Identifying the right mix of people, both supervisors and subordinates and putting them together into teams to get a controlled output.
Solution 2:
Create a project oriented culture. The project mindset gives you a start date and end date, project timelines, activities and deadlines. These project teams need to have the right competency balance where team members take up their activities and responsibilities based on the project plan.
Have agile methodologies to monitor and control the ongoing activities. Have quick 5 minute meetings every morning to track the progress.As a result the entire team knows that the project is moving forward. And there is always room for a small celebration once you achieve a milestone of the project and this is important!
Solution 3:
No matter what, we need to accept that working from home is challenging! Organizations need to understand the ones who are challenged by this situation, and provide their managers and supervisors with coaching and mentoring suggestions on how they can actively manage the situation.
A Team report or a team balance table acts as an excellent tool for team leaders to better understand their team and to get the best out of their team. You need to have diversity in the team when looking at the balance, so that as a team, you could deliver an outcome that is far better to the organization.
Solution 4:
In this unpredictable world, managers need to learn, unlearn and relearn on how to manage a team effectively. Managers need to constantly learn and at the same time constantly alter their ways to get the best out of their team according to the situation.
Managers need to be trained to create a culture with effective communication, celebrating milestones and achievements, virtual get togethers and game nights with the team and most importantly adapting to the current situation is definitely important to move away from anxiety and have a more personal relationship rather than purely work oriented.
It is 4x harder to manage and lead people working remotely rather than working under the same roof.
8 Reasons to Convince your Management for an HR tech investment in 2021.
The way we work has completely transformed. Especially with the prevailing global pandemic. New technology enables how, where and when we work. In this new landscape, businesses face challenges around growth, talent acquisition and productivity. Employers need to embrace new technology to stay ahead in this new normal of work, and put people at the core of their strategy. However, HR and People leaders are in fierce competition for that all-important slice of the budget and that makes building the strongest business case for technology investment vital.
Investing in your employees is one of the most critical decisions an organisation can make. With record low productivity levels, an engagement crisis, and the war for talent, there’s never been a better time to do this. Get the best from your people, and your organisation flourishes. With HR systems now smarter and faster than ever before, the HR and People sector is one of the most exciting growth areas for tech investment.
Interested in identifying the top 3 HR concerns? Check our E-book Now!
Right now, 89% of HR teams are determined to be viewed as adding strategic value to their business. By championing advances in analytics, Artificial Intelligence (AI) and the cloud, forward-thinking HR and People leaders can shape the future of their company and demonstrate the ROI that can be achieved by investing in people.
Some things are no-brainers. And when it comes to choosing a new HR software cloud is one of them. Cloud is revolutionising the traditional HR function, enabling HR managers to become people-focused, and allowing them to design great workforce experiences for their people. Nearly 40% of businesses have moved their core applications to the cloud already, with a third of the remainder planning to migrate over the next 12-18 months, according to the fourth annual HR Technology Survey by PWC.
A modern global cloud HR information system (HRIS) like PeoplesHR enables companies to design better workforce experiences for employees. It is secure, user-friendly, and can be used across the world, as well as on mobile and on-demand. Cloud HR technology means reports can be generated at the touch of a button. Automation eliminates the likelihood of human error. And most of all, the best technology frees up HR’s time to concentrate on what’s really important – delivering great workforce experiences for all employees.
8 reasons to convince your management for an HR tech investment.
Out of the entire bandwagon of tangible, measurable benefits associated with implementing a new, cloud-based HR system, Here’s some of the key areas that will convince any management:
- Reduce attrition
Workforce attrition can be a big problem with the prevailing skills shortage. Employees want to work for a company that listens to their needs, enables career progression and has a forward-thinking approach. Implementing a new HRIS brings out your commitment towards creating an agile and engaged workforce. - Improve performance
Employees crave appreciation. A new HRIS can help you give your employees a clear path to improving their performance with constructive feedback and communication. - Drive productivity
A significant improvement in employee productivity can be achieved with a new HRIS with AI and automation functionalities. Especially, as a result of improving workplace experiences and reducing time wasted on repetitive admin tasks. - Reduce time to hire
Finding the right people and attracting top talent for your organisation can be a tedious process. The best HR systems cut down on the time spent on hiring, contracts and onboarding new employees, so you can get the best recruits quicker. - Provide better experiences
The right HR system can help you improve communication and boost engagement across your workforce. This becomes handy towards creating a collaborative culture where employees feel motivated having their say on how the business works. - Maintain compliance
As data is paramount to running a business than ever before, you need to be confident about the reliability of your figures. A data-driven HR system makes it easy to collect and analyse data, improving accuracy and reducing errors. - Make data driven decisions
By having all of your data in one place, you can get a clear, singular source of insight into your business. This visibility will help you make smarter, quicker decisions about a range of issues. - Accelerate growth
A business that is free to grow and achieve its ambitions is a result of all of these benefits combined.
PeoplesHR is happy to help you get the perfect HRIS with all suitable requirements and customisations to fit your organisation. Get in touch with us for a free consultation.
In the flood of HR Tech, is your HRIS ready for 2021 and beyond?
Managing your workforce can be both a treasure trove of opportunities and a continued struggle, especially with the global pandemic at rise.When it comes to delicate situations as drawing out the best from people, leaders have to strike the right balance between data, technology and human engagement in the era of a digitally enabled ‘experience and engagement economy.’ Strangely, in spite of all the technological improvements , there is always room for something simpler, better and more engaging
What has got you here isn’t good enough to get you there, and here’s why:
Change may be the only constant, significantly in the tech industry with improvements being made every minute. With HRIS too, no matter how big a solution has helped you in your productivity, it is always a good time to pause, do a quick check and fine-tune where necessary. So is your system ready for 2021 and beyond?
Let’s see if you're in the need of an HRIS Makeover?
Not all HR professionals are experts in the technical nitty-gritty, and it’s not necessary to be so too. So instead of getting carried away with technical jargon to evaluate your HRIS solution, let’s start with a simple yet practical evaluation to see if your HRIS is smart enough to go 2021 and beyond.
- Have you received any complaints by your employees, managers or even potential candidates regarding the user experience of your career site, website or internal portal?
- Is there a mobile application available?
- Does the smallest tasks such as updating addresses or applying and approving leave take the longest time?
- Do all aspects of the HRIS go in line with the modern context?
- Do you feel that your HRIS is not what it used to be, and does it need more than just a regular update?
- Do you waste time on managing performance evaluations that seem outdated by the time the entire process is completed?
- With multiple security threats are you confident in your data security?
Seems like you face these issues ? We can help.
If the answer to any of these is a ‘ YES’, then it’s high time you consider an HRIS makeover for more than one of these reasons.
- In the digitally evolving corporate world, the very basics of performance, performance analysis and performance measurements are evolving.
- New functionalities need to be integrated, in order to prevent your most flawlessly implemented cloud HRIS going out of date and out of context.
- We are in the era of D3M. Where data driven decision making fuels the experience of employees, customers and stakeholders. Your HRIS needs to have the capability to capture real time data from multiple sources across various systems for a seamless experience, enabling better decision-making and a personalised experience.
- With multiple integrations taking place, there is a greater liability towards data security and privacy as employees are aware of the rising concerns
- The millennials and Gen Z give more prominence to experience and engagement rather than the pay, at what level does your HRIS give prominence to this?
- How well does your HRIS respond to emerging opportunities? There is an impact on the way employers need to manage and nurture, train and retain employees. Especially in the ever changing word of latest technologies, data management, AI, VR and virtual workspaces.
Likewise, PeoplesHR is an HRIS that is constantly evolving with it’s time, with 1 base end-to-end HR functional scope, 9 version product roadmap and 10 times greater capacity handled by an organisational database. It is important to future proof your HRIS to go beyond the short term goals and deployment to reach the long term value, keeping in mind the need to balance data and technology with the human elements of engagement and experience.
Interested in a live demo? Get in touch with our team and we are happy to help.
Gut feelings gone wrong? It’s time for Simulations!
Throughout the years decision making has been through many phases. From the traditional tool kits to modern algorithms. But the basis of all these have been how you make decisions, the use of facts and calculations. The aim is to make it more relatable to HR scenarios. Addressing this need, the addition of Simulations to the PeoplesHR solution identifies the answers to your what if’s.
In simpler terms, one is able to conduct certain scenarios and see how best it suits your organisational needs.
For example, you may want to see what happens if you give increments or bonuses, hire new individuals or even the repercussions if someone leaves. The goal of simulations is to facilitate various types of decisions with the use of data.
The functionality of the system enables these decisions to be made with existing data available in your HR solution. Hence the what if’s are based on actual organisational data and given in a perspective that is based on specified parameters and one can attribute values and determine a certain outcome. As these are based on real data the results derived have a high probability of accuracy.
The PeoplesHR platform has a workbench which one can simulate 4 elements according to real scenarios.
Example 1:
Imagine a yearly budget given to a department head and how they would utilize it. In such a situation, the simulation workbench helps the department head simulate against different entities within the organisation. Another interesting feature is that these scenarios can be shared among colleagues for verification opening doors for collaborations and sharing of opinions.
In terms of yearly increments, organisations can tackle this annual concern by identifying how a certain increment can affect the bottom line and cost to the company (CTC). The platform allows simulations for different pay elements and sees the corresponding results with the generation of real-time figures.
When conducting the simulations, the system also indicates the fairness of the scenarios and if the compa ratios are met and is colour coded for convenience.
This also facilitates to carry out fairness among the organisation as when increment decisions are made with the use of peer level analysis to see if the decision made is just. This can be through performance ratings, talent ratings or even the criticalness of their job role.
Exits on the other hand is also considered important within the simulations framework
Exits too are a part and parcel of the daily HR environment and come at a cost. With employee data available in the system, simulations automatically calculate the cost to the company based on their service duration.
All these formulas are exact formulas used in payroll,which therefore gives your accurate figures.
Hence organisations can always think twice before any harsh decisions are made before it affects the CTC.
Did you know?
Another feature of simulations that is highly critical is what can be applied to the scenario of opening a branch or different entity where the system can derive the cost of new hires based on the headcount required. Hence giving you the cost upfront.
Sounds interesting? Get in touch with us
PeoplesHR shows you how best resources can be utilised by creating future scenarios in a simulative environment that let you use the available information for future requirements. Here are some key features that enhance PeoplesHR simulations:
⦁ Get the full picture of your simulations, last two years vs the current year.
⦁ Know the difference between allocated and actual usage of your organisation’s cost of Increments, new joiner, bonuses and resignations.
⦁ Get a complete summary of all those budgeted, simulated and the variations that may come up in your increments, new joiners and bonuses.
⦁ Know the top 5 employees whose exits will significantly cost the organisation.
⦁ Compare the past three bonus allocations.
⦁ Know the cost spread across your organisations increments, new joiner, exits and bonuses.
⦁ View allocated salary, increments and bonuses with the options to adjust if necessary.
⦁ Identify maximum and minimum salary scale positioning.
⦁ Make required budget allocations, view remaining budgets and identify under/over paid employees.
⦁ View and share the created simulations with/to required individuals.
⦁ Dashboard view of utilised allocations, cost allocations, total utilisations for the past 2 years with current year.
So why risk your business with just a gut feeling, when simulations give you an actual snapshot of all the possibilities.
Sounds interesting? Get in touch with us.
Need real proof that your employees are happy?
The corporate world is flooded with theories and saying about employees.Some say that happy employees result in great customer satisfaction while some consider the greatest asset of any organisation to be it’s employees.
In a world of constant uncertainty and obstacles surrounding a person’s daily work-life, how do you know if your employees are REALLY happy? How many times have you assumed an employee is extremely happy and satisfied doing his job, but ends up not showing results or even resigns the organisation?
In most cases, happiness is measured as a gut feeling but in a world of masked individuals (literally) and virtual workspaces, how does one really figure out the reality behind the fake smile.
We rate the satisfaction behind multiple experiences, whether it is food, transportation, or hospitality. Name it, we rate it! So why not get employees to rate their happiness at your workplace, to evaluate the employee happiness level with actual stats and create analytics out of it rather than just a gut feeling.
The Happiness Indicator in PeoplesHR does just that. The concept behind this feature is similar to the satisfaction ranking that can be done after obtaining a service. The Happiness Indicator gives employees to do something similar. Employees are able to provide their satisfaction towards their work simply by selecting the relevant mood emoji. This provides organisations to capture happiness and measure happiness and also make decisions based on employee satisfaction which is a rare occurrence.
This happiness indicator opens doors to a variety of analytics and insights. Happiness levels can always differ during an employees shift. This can be due to stress, fatigue or time of the day. This information is now readily made available in the system. Another example is that newcomers are always excited and happy to join, but the level of engagement and enthusiasm gradually reduces with time. The Happiness Indicator now enables this information to be generated through data enabling employers to analyse the situation better. As a result of this analysis various aspects can be brought to light. Whether the problem is due to a particular supervisor or the group of peers associated with or the organisational culture.Therefore HR can look into how best they could provide a good working environment for their employees.
Happiness is also paired with other parameters, such as employee performance, their Bradford factors, work hours, the service period, the number of subordinates they manage any many more in order to have a drilled down analysis of employee happiness. Which in turn would be a critical point for the retention of employees.
Combined indicators such as the top performers, employee talent and their potential along with the predictive models indicating leaving probability shows whether the organisation is going to face a problem if a high performer wants to leave. As a result the insights derived from the Happiness Indicator can be used to resolve the problem. Hence it can be stated that it takes a series of dimensions and provides recommendations on what is to be done.
The PeoplesHR Happiness Indicator is available on the PeoplesHR Mobile App for anyone with access to a smartphone. But it’s not limited to a smart device, the Kiosk application comes in handy to those who have no access to a smart device or a pc. The PeoplesHR Mobile App and Kiosk are completely identical in order to provide the same level or experience and engagement to all employees despite their occupational level. The kiosk is available as a windows app and a web browser and is localised for upto 16+ languages, breaking language barriers too.
In short, we give your organisation to know what every single employee feels. Whether they work in a production plant, at the head office, customer site or even at home the opinion of every employee matters to us.
In case you are interested in getting to know if your employees are truly happy, connect with us and we are happy to guide you.
Is your Performance Management keeping up with the pace?
Adjustments to priorities is essential for the ability to change direction quickly. When business priorities shift due to changes in the market or even the economy, company and individual objectives must follow suit. Adopting more agile performance management practices are a much more effective way to respond, while ensuring delivery of current goals.
Seeing their work contribute to company goals is one of the top drivers for employee engagement and productivity. Working flexibly shouldn’t make a difference in how people are rewarded or praised for tasks done well, completed on time, or even ahead of schedule. Equally, it’s important to recognise when goals aren’t being met so you can understand the reason and assess if further support to those employees is needed so they do not feel isolated. As companies move to more agile ways of working and agile workstyles, individuals work on shorter-term projects of various lengths, often run by different leaders and organised around cross-functional teams. The notion that performance feedback then would happen annually, from one line manager, is no longer sufficient for business success. Employees need more coaching, more often, from more people both inside and possibly outside the business.
An agile performance management happens in 2 angles:
- continuous employee development combined with,
- continuous conversations
This shift in focus from traditional performance management recognises that a more skilled and capable workforce can perform better and boost company performance. Just like any sports team, regular feedback, communication and coaching is needed to create excellent performance to survive in a highly competitive environment. In order to support employees and drive performance outcomes even in uncertain times, HR and People leaders must encourage managers and employees to adapt their conversations and processes.
Agile performance management enables HR and People teams to create enthusiasm and engagement through continuous conversations and coaching. This would require HR teams to:
- Using objectives to provide clarity on individual goals and their direct link to the overall business goals, even in challenging business environments.
- Reinforcing the organization’s commitment to the long-term success of the employee, even in the face of constraints on new investments, resources or pay.
- Continually develop and expand skills and talent pools among existing employees to address the markets’ changing needs.
- Tailoring acknowledgment of employee efforts, especially when employees go the ‘extra mile’ to avoid disruption for customers.
- Rewarding employees for their great work with tokens of appreciation, development opportunities and low cost perks.
- Encouraging innovation, even when the organization has budget constraints, managers can emphasize the need for incremental innovation or process improvements.
- Using continuous conversations to enable a two-way dialogue that focuses on both the positive and negative implications of business conditions.
- Creating end-to-end accountability over projects and responsibilities to support cross-functional teams and agile ways of working.
Traditional performance management processes and systems have struggled to motivate and develop employees because their approach led to infrequent and ineffective feedback, resulting in unfair employee evaluation with misplaced accountability.
Agile performance management needs to support cross-functional teams, project work, changing needs and use feedback to improve growth. The right HR system can help manage your peoples’ development with continuous conversations and goals setting.
Here’s how PeoplesHR can support agile performance management:
- Enable open discussions and continuous conversation between managers and colleagues to improve and enhance performance.
- Update objectives in real time as they evolve, rather than waiting until the end of a financial year when they may have become out of date.
- Align and track performance regularly against individual goals, linking them to the organisation’s objectives.
- Enable 360 feedback through internal team members as well as external assessors outside of annual or other formal periodic reviews .
- Match or Bridge skill gaps by easily searching for skills and capabilities across your global workforce for job roles.
- Ability to identify learning needs and create career and professional development plans as part of your employee performance management process.
- Access a multi dimensional succession plan in real time with an accurate and up to date view of multiple successors, level of readiness, level of importance and supporting development plans.
The world of work is changing at pace, interested in keeping up? Connect with us on a Live Demo and we can show you how.
The last impression matters too
Every organisation will go through the moment an employee is ready to move on from their career within the organisation. Offboarding even though is not discussed as much as onboarding, is highly integral for HR departments to correctly undergo in a manner that is highly respectful for the employee yet also captures various analytical information the organisation could utilise.
The offboarding stage of the employee lifecycle specifically involves how an organisation successfully separates with an employee who was working within the organisation. Specifically, off boarding encompasses the specific way HR departments are able to understand the reason for the employee leaving the organisation and then utilising key information in creating organisational plans to make future critical decisions unto how to improve any current business processes. Off boarding is the last stage of the employee lifecycle and is a highly critical aspect of the employee lifecycle that HR departments within an organisation must get right. This is largely due to offboarding being a key definer of how an organisation can learn from an employee leaving the organisation. Throughout this offboarding process, HR departments will find capturing the feedback of the outgoing employee highly valuable, this is constantly done through various exit surveys and further interviews with the employee.
An HRIS plays a vital role within HR departments throughout the offboarding stage of the employee lifecycle. Traditional HR management throughout the offboarding process is largely paper-based and takes quite a lot of time out of both the exiting employee and HR department which may, in turn, leave a negative exiting impression upon the organisation. Correspondingly, an HRIS aims to ensure that this negative impression is turned into a positive impression whereby the process may be conducted all online if the HR department desires to do so. This ensures that paper-based offboarding materials are removed from processes of the HR department freeing up time and increasing overall organisation efficiency.
This final impression can be tricky to make, with multiple statutory requirements that need to be tackled by HR before the employee bids his final goodbye. Here’s how PeoplesHR can help you make a lasting final impression.
This final impression can be tricky to make, with multiple statutory requirements that need to be tackled by HR before the employee bids his final goodbye. Here’s how PeoplesHR can help you make a lasting final impression.
- Define actions, configure properties and create alerts to be sent at different stages of the offboarding process.
- Authorised admin users are able to define and configure the initial stages of the offboarding process.
- Define exit types and question groups relevant to various scenarios.
- Off boarding actions can be managed through a configurator checklist.
- Reallocate and retrieve tasks and properties granted to the employee involved (allocated company resources and official documentation).
- Analytics on employee’s exits for varying reasons.
- Automatically trigger notifications to key personnel when an employee submits his/her resignation online.
- Ensures that the inactive employee no longer has access to the organisation’s sensitive information and blocks access to confidential documentation.
- Identify and evaluate the reason for the employee’s departure to reduce the risk of potential lawsuits by ensuring that the complaint procedures are followed across all locations.
- Customise exit questionnaire to be sent to different employees focused on their area of expertise.
- Initialise exit notices through a predefined cycle of approval level.
- Exit finalisation with payroll, rehire recommendations for all offboarding employees.
- Exist clearance process of all recoverable assets with pre – configured clearance procedures.
Tech-savvy HR and People teams are not just those who can use the tools they are given, but who can develop their skills with them, achieving greater results while remaining flexible to the type of HR technology they use.
Is your technology skills ready for tomorrow’s HR?
The recent events have forced many organisations to work remotely and has acted as a catalyst to accelerate digital transformation. Now is the time to ensure your HR team is equipped to lead further changes today, in order to be ready for the challenges of tomorrow and ensure your organisation can adapt, and be resilient and brisk.
The recent events have forced many organisations to work remotely and has acted as a catalyst to accelerate digital transformation. Now is the time to ensure your HR team is equipped to lead further changes today, in order to be ready for the challenges of tomorrow and ensure your organisation can adapt, and be resilient and brisk.
What technological skills are expected from the HR team of tomorrow?
Best-in-class organisations who use HR technology to deliver seamless and engaging workforce experiences today, will become the norm tomorrow. Some HR and People teams are already leading the way with HR technology, but there are many organisations that still are not. With just a quarter of HR leaders rating their HR tech skills at expert, there’s a long way to go.
The HR team of tomorrow, technologies like cloud, automation, self-service HR and mobile apps will become the basics and fully adopted across the board. We know this because these technologies are already vital today. The HR team of tomorrow simply won’t be able to function without them, just as many HR teams are struggling without them already.
Beyond that, other technologies like artificial intelligence and intelligence augmentation, virtual reality and gamification will also be commonplace. HR and People teams will navigate the HR technology landscape with confidence and savviness, with the ultimate aim to use HR tech to drive engagement, build better experiences and boost productivity in tomorrow’s workplaces.
Never underestimate the need to be tech-savvy to improve workplace culture which gives you a competitive advantage. For quite some time, HR leaders have shied away from technical conversations as it was felt the greatest value that they bring to an organisation is their heart. Organisations need to understand that the world around us has become more advanced.
Try taking your IT leaders out for coffee, or a video conference call, and pick their brains about progress in their field. HR must accept the reality that the world has evolved and is not in the same professional landscape as it was a year ago. Ignoring this would be at your own cost.
Tips to bring your A game in tech skills needed for tomorrow’s HR
Tech-savvy HR and People teams are not just those who can use the tools they are given, but who can develop their skills with them, achieving greater results while remaining flexible to the type of HR technology they use.
- A good place to start is to compare your tech skills in relation to the business. Do you understand as much as the wider organisation or are there specific knowledge gaps you need to address?
- Once you know what you need to improve in, you can take a long-term approach to acquiring the skills. Try to immerse yourself in the world of technology to gain a holistic understanding as you go along.
- Attend industry exhibitions for both the HR sector and your wider industry, these are great places to discover and learn how emerging tech can benefit your organisation.
- Keep an eye out for technology that can serve your organisation’s specific needs versus chasing down the hot new tech platform. Be intentional.
- Read thought leadership publications. Industry experts often give unbiased advice about products they have encountered and can be a key source for news within your sector.
- Take online courses. These help you to acquire the tech skills you require which can get handy even for developing skills such as coding.
- Attend webinars. Often hosted by technology experts, these will give you an overview of both current and emerging technologies and help you to make informed decisions.
- Apply for demos of new software. This is the best way to test and understand what your team’s limitations are when it comes to understanding and applying technology.